Sales Solutions and Support Representative

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

For our Client, international logistics company, we are currently looking for Sales Solutions and Support Representative to work in a newly created office located in Cracow.

Within this role you would be responsible for providing exceptional levels of care and service to customers in the KASS programme (includes accounts ‘at risk’, selected new customers, customers with significant potential and those where customer care is part of a contractual agreement) and determining the level of support required for designated customers by investigating their specific needs and expectations. You would also be conducting appropriate analysis of service issues experienced by customers and establishes trends, points of failure etc.
The role involves initiating the development of long-term solutions with other internal departments and the customer and taking relevant corrective action and monitoring the impact of the solution to ensure continued customer satisfaction.
You would also be responsible for advising customers on the benefits and requirements of the company's services, processes and tools and how they can be used to benefit the customer’s business and providing information and guidance to customers on issues external to the company e.g. by referral to export and customs sites specific to a country.
What is more you would be creating own network of contacts (in Sales, Customer Automation, Ops, GOCC, P&E etc.) that can provide advice and/or assistance with either problem resolution or pro-active service activities.

Perfect Candidate should have fluency in English and German or French. We are looking for someone who is client oriented, has very good communication skills and has experience in customer service.

If you are interested feel free to apply.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl