SAP Support Consultant (m/f)

Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals. For an international organization, for its SSC Centre because of new project being launched we are currently looking for candidates for the position of: 

SAP Support Consultant (m/f)

Responsibilities:

• Investigate, document and resolve the application problems passed to the Customer Services Support team via System.
• Provide a professional, efficient and effective support service to Customers.
• Process all service requests accordingly to SLA.
• Resolve incidents (i.e. break/fix, etc.) and service requests that are assigned to them.
• Assist in configuration analysis across assigned SAP and it’s associated integration points.
• Assist in resolving business requirements via SAP configured solutions.
• Develop functional/technical specifications for break/fix & minor enhancements and collaborate with the development organization for their development.
• Collaborate as needed with other SAP support team members.
• Meet or exceed established SAP Support Service Level Agreement (SLA).
• Deliver application support and services to our customer base remotely.
• Identify opportunities for service improvement.

Requirements:

• Great customer service skills.
• strong verbal communication skills.
• strong analytical and problem solving abilities.
• Fluent English knowledge.
• Previous experience of working with ERP/Finance/Procurement systems will be an asset.
• Previous experience of working in a Customer Service environment.

Company offers:

• Attractive compensation package.
• private medical care .
• attractive salary.