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Adecco Poland Sp. z o.o. należy do międzynarodowej korporacji Adecco S.A. - światowego lidera wśród firm doradztwa personalnego, który posiada 5100 placówek w ponad 60 krajach. W Polsce działamy od 1994 roku. Swoją wiedzą i doświadczeniem służymy w ponad 50 lokalizacjach na terenie kraju. W 2016 roku pracę dzięki Adecco Poland znalazło ponad 63 000 osób. Adecco Poland Sp. z o.o. jest Agencją Zatrudnienia nr 364.
Adecco Poland Sp. z o.o. należy do międzynarodowej korporacji Adecco S.A. - światowego lidera wśród firm doradztwa personalnego, który posiada 5100 placówek w ponad 60 krajach. W Polsce działamy od 1994 roku. Swoją wiedzą i doświadczeniem służymy w ponad 50 lokalizacjach na terenie kraju. W 2016 roku pracę dzięki Adecco Poland znalazło ponad 63 000 osób. Adecco Poland Sp. z o.o. jest Agencją Zatrudnienia nr 364.
AdeccoPoland Sp. z o.o. belongs to Adecco Group - the world's leadingprovider of HR solutions, we have a network of 5,100 branches, in over 60countries and territories around the world. We have been present in Polandsince 1994. In 2014, work through Adecco Poland found more than 46 000 people.Adecco Poland Sp. z o.o. is an Employment Agency (Certificate No. 364).
For our client, aworldwide company with stable position on the market, due the new project inWroclaw, we are currently looking for a suitable candidate for the position of:
SAP Support Team Manager
Miejsce pracy: dolnośląskie/ Wrocław
Nr Ref.: SSTM/WRC-11/MP
RESPONSIBILITES:
- Supervise SAP Support Analyst team
- Guarantee resolving break/fix or enhancement requests
- Manage the resolution of Line 2 incidents
- Provide functional knowledge for the SAP applications
- Develop improvement opportunities to drive support process and operationaleffectiveness
- Facilitate interactions and escalations withappropriate units
- Ensureprocedures, operation instructions and any other documentation impacted by systemchanges are kept up to date
- Evaluate enhancement requirements and turn them into solutions following governanceprotocols
- Meetor exceed established SAP Support Service Level Agreements (SLA)
- Manage and maintain relationships with the client
- Ensure team members' professional development
- Implement continuous improvement program for the team members
REQUIREMENTS:
- University degree in Computer Science or similar
- Fluentknowledge of English
- 3-5 years of experience working with SAP
- Working knowledge of SAP supporting or implementationwill be an asset
- Strongly preferred knowledge of following SAP modules:MTO, OTC, ICO, FTS, MTD, LEX, RTR, STP
- At least 1 year of supervisory experience
- Excellent analytical and decision-making skills
- Multi-Tasking and problem solving capabilities
- Senseof urgency to complete assigned tasks on time and accurately
- Good organization and ability to prioritize tasks
- Excellent communication andinterpersonal skills
- Ability to work within a Culture of Compliance
WE OFFER:
- Multinational work environment in global leadercompany
- Stable employment with regular job contract
- Attractive work and salary conditions
- Professional training and onboarding package, privatemedical care, life insurance, retirement scheme, multisport card, serviceaward, vacation award
- Personal development
