Alexander Mann Solutions are passionate about helping companies and individuals fulfil their potential through talent acquisition and management. Today, nearly 4,500 of our talent acquisition and management experts are partnering with our blue-chip clients across multiple sectors and in more than 90 countries. Delivering a distinctive blend of outsourcing and, through our Talent Collective team, consulting services, our unrivalled experience, capability and thought leadership helps our clients attract, engage and retain the talent they need for business success.
Due to our continuous growth we are currently looking for a Senior Contracts and Extensions Management Administrator-Contingent Workforce Solutions - Krakow
- Manage contract extensions processes for the existing contractors (including but not limited to background check screening, collecting and reviewing candidate’s documents, updating the system and relevant trackers, preparing the contract extensions, resolving queries from candidates, Hiring Managers and suppliers via phone and e-mail);
- Have a day to day contact with internal & external Stakeholders by phone and email;
- Be responsible for managing your own workload and tracker;
- Complete daily, weekly, monthly and quarterly reports as required;
- Manage day to day queries ensuring all are dealt with in an effective and timely manner and escalated where necessary;
- Work towards the service levels agreements (SLA) and compliance standards;
- Conduct process reviews and making suggestions for improvements;
- Work with other team members of the Extension Management Team to ensure high-standards and great customer service is maintained.
To be successful in this role, you should have
- Very good English – both verbal and written
- Strong customer service skills
- Ability to work under time pressure and tight deadlines with high level of accuracy
- Excellent communication, organisational, problem solving and multitasking skills
- Good Excel and MS Office skills will be an asset
- Great working environment in a new office in Alchemia Business Center (in Gdańsk) or in Bonarka4Business (in Kraków)
- Professional training programme with knowledge about recruitment processes and buddy who will support you during your first weeks with us
- Additional day off, language classes, multisport card and other benefits including medical insurance (Luxmed)
- Opportunities to be engaged in additional initiatives including Employer Branding, Corporate Social Responsibilities or become an Internal Trainer
