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Senior Payroll Specialist
Kraków
I. Scope of responsibilities
Payroll Operations:
- Deliver the highest quality of service in payroll operations by executing all activities in compliance with existing procedures, legal regulations and customer requirements
- Process any payroll data in accordance with legal, IBM and the customer requirements related to personal data protection
- Ensure the timeliness and accuracy of end to end payroll processing
- Partner with the customer’s stakeholders to resolve any issues related to payroll inputs
- Carry out the validation of payroll transactions and collaborate with payroll stakeholders to resolve any issues
- Process payroll payments in the bank system including any controls and initiate the treasury release
- Monitor the status of payroll payments and handle the rejections
- Perform any statutory / compliance activities (registration of new employees, filing of tax returns, etc.) as required for the assigned countries / Monitor their execution by third part provider
- Collaborate with BPO Country Lead to reply to any queries or requests from the local authorities / Collaborate with BPO Country Lead and third party provider reply to any queries or requests from the local authorities
- Perform the tasks supporting the accounting function: generate the journals, reply to queries, provide copies of documents
- Execute the process of electronic gPayslips handling
- Communicate any risks to payroll processing or deadlines in accordance with escalation paths
- Report the status of payroll activities in a timely and accurate manner
- Support year end processes or any other country specific processes not related to monthly payroll runs
- Collaborate with the customer to provide information and documents needed for the internal and external audits
- Initiate and actively support any continuous improvement activities or other process and/or tools improvements using the existing change management channels
- Request DTP updates if required
Payroll Customer Service:
- Respond to 2nd level e-mail queries from employee, regarding salaries / taxes / social security
- Actively take part in any activities focused on continuous improvement of customer service
- Execute all activities in compliance with existing procedures
General:
- Monitor the changes in local legal requirements and collaborate with BPO Country Lead and the customer to ensure they are reflected in payroll systems and documentation
- Act as Ops Lead for the assigned projects
- Act as a backup for BPO Country Lead
- Keep the knowledge of processes and country specific information up to date by attending recurring courses or any other training activities as well as using existing documentation
- Act as back-up for team members and/or additional functions as assigned by supervisor
- Act as a trainer for assigned trainer-delivered, workshadow or recurring courses
II. Skills and abilities
- previous experience in payroll or compensation & benefits operations (2-3 years on independent position)
- curiosity and need to understand both the details and the context
- quick learner with a desire for continuous improvement
- sense of ownership of assigned tasks
- fluent command of English that enables clear and concise communication
- excellent organization and management of own work
- ability to coordinate the execution of payroll cycle
- accuracy and attention to details
- ability to cope with different situations, different requirements, uncertainty and pressure of time
- attitude to view problems as issues to be solved rather than obstacles
- good knowledge and practice in using MS Office
