IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Role and Responsibilities
What we offer you:
- Extensive benefits package (Multisport, OK System, private medical healthcare, life insurance, cinema tickets)
- An induction training that will allow you to smoothly transition into your new role - you will receive training from your colleagues to help you land in your job and you’ll also act as a trainer for assigned trainer-delivered, workshadow or recurring courses
- Learning: the opportunity to learn and grow your expertise taking part in trainings and language courses - global communication: want to improve your language skills? We will invest in you!
- Flexibility: employee development matters to us, that’s why every vacancy is open for internal recruitment
- Diversity: different nationalities united in one team
- Teamwork: no one is left behind! You will back-up team members when the circumstances require extra support. We are a connected team that flows.
- Innovation: we keep the knowledge of processes and country specific information up to date by attending recurring courses or any other training activities as well as using existing documentation. Do you have any ideas for improvements? We want to hear them!
Scope of duties:
Payroll Operations:
- Deliver the highest quality of service in payroll operations by executing all activities in compliance with existing procedures, legal regulations and customer requirements
- Process any payroll data in accordance with legal, IBM and the customer requirements related to personal data protection
- Ensure the timeliness and accuracy of end to end payroll processing
- Partner with the customer’s stakeholders to resolve any issues related to payroll inputs
- Carry out the validation of payroll transactions and collaborate with payroll stakeholders to resolve any issues
- Process payroll payments in the bank system including any controls and initiate the treasury release
- Monitor the status of payroll payments and handle the rejections
- Perform any statutory / compliance activities (registration of new employees, filing of tax returns, etc.) as required for the assigned countries / Monitor their execution by third part provider
- Collaborate with BPO Country Lead to reply to any queries or requests from the local authorities / Collaborate with BPO Country Lead and third party provider reply to any queries or requests from the local authorities
- Perform the tasks supporting the accounting function: generate the journals, reply to queries, provide copies of documents
- Execute the process of electronic Payslips handling
- Communicate any risks to payroll processing or deadlines in accordance with escalation paths
- Report the status of payroll activities in a timely and accurate manner
- Support year end processes or any other country specific processes not related to monthly payroll runs
- Collaborate with the customer to provide information and documents needed for the internal and external audits
- Initiate and actively support any continuous improvement activities or other process and/or tools improvements using the existing change management channels
- Request DTP updates if required
Payroll Customer Service:
- Deliver the highest quality of service in helpdesk area by proper interaction and engagement, accuracy of provided information, timely resolution and overall management of queries from the customer’s employees, the customer or third parties
- Actively take part in any activities focused on continuous improvement of customer service
- Execute all activities in compliance with existing procedures
- Keep the helpdesk scenarios up to date
General:
- Monitor the changes in local legal requirements and collaborate with BPO Country Lead and the customer to ensure they are reflected in payroll systems and documentation
- Act as Ops Lead for the assigned projects
- Act as a backup for BPO Country Lead
- Keep the knowledge of processes and country specific information up to date by attending recurring courses or any other training activities as well as using existing documentation
- Act as back-up for team members and/or additional functions as assigned by supervisor
- Act as a trainer for assigned trainer-delivered, workshadow or recurring courses
Introduction
As Payroll Specialist, depending on the specifics of the assigned countries, you will be responsible for executing end to end payroll processing and any other payroll processes for medium-sized or big countries where the command of local language is required or supporting end to end payroll processing and any other payroll processes for big entities or big countries where the command of English is required as well as the corresponding customer service. Your role will include close collaboration with the customer, payroll stakeholders and third party providers. People successful in this role demonstrate the solid payroll knowledge, ability to perform the tasks in compliance with existing procedures, strong customer focus, excellent communication skills as well as the proactiveness.
Required Technical and Professional Expertise
- Previous experience in payroll or compensation & benefits operations (2-3 years on independent position)
- Curiosity and need to understand both the details and the context
- Quick learner with a desire for continuous improvement
- Sense of ownership of assigned tasks
- Fluent command of English that enables clear and concise communication
- Good knowledge and practice in using MS Office
Preferred Technical and Professional Experience
- Excellent organization and management of own work
- Ability to coordinate the execution of payroll cycle
- Accuracy and attention to details
- Ability to cope with different situations, different requirements, uncertainty and pressure of time
- Attitude to view problems as issues to be solved rather than obstacles
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBM
Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location Statement
IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.