Senior portfolio onboarding specialist
Kraków
We are looking for our client the Portfolio Activation Specialist (PAS). The role is a highly critical, strategic advisor and Enterprise Agreement onboarding expert who engages with customers to accelerate their consumption of their Enterprise Agreement, transforming their business and driving business outcomes. The role is part of the Customer Experience (CX) organization. If you have releted skills, don't wait and apply for our job offer
what we offer
- opportunity to fulfill your potential with professional development in a growing business
- attractive salary base on your professional experience and skills
- temporary contract for 18 months
- flexible working hours
- working in an international work environment
your tasks
- delivering internal and external kick-off meetings
- supporting large customers with EA Onboarding
- maintainance deployment delivery schedule and leading customer expectations
- raising critical issues and involving account teams and leadership if customer expectations are misaligned
- updating tracking tools daily and providing progress reports for operational and program teams
- ensuring all critical project documentation is filed on relevant project folder in Central repository
- encourage customers to take needed actions in their onboarding for success and supervise long term business outcomes
- collaboration with the PAS Regional Lead, Account teams, CX, Partners to improve customer adoption, address product concerns and driving incremental growth
- being responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers
what we expect
- highly customer-focused attitude and 5+ year Customer Success and/or Project Management work experience
- previous experience with Smart Account/Licensing and Enterprise Agreement Experience is a plus
- proactively understanding customer needs and aligns resources to those needs as applicable, while managing their expectations accordingly
- being able to work across internal and external teams of all levels to proactively encourage customer onboarding and work towards common goal
- clear understanding of high-level business landscape including key strategic priorities, processes and driven marketplace
- skills in converting goals into impactful plans to meet objectives
- consultative approach towards customers and like to think strategically
- high level understanding of Enterprise Agreements, Products, Services and Solutions
- excellent communication and presentation skills, with the ability to confidently communicate with diverse audiences to produce clarity and impact both in remote/virtual and face-to-face environments
- knowledge of Power Point, Excel and reporting skills
- BA/BS degree preferably in a related field, with technical background
- fluent English in speaking and writing
- knowledge of French, German, Italian or Arabic is a plus