Our Client operates as an international organization with a worldwide delivery structure providing business services in the areas of Finance, HR, Revenue Accounting, Management Reporting and Procurement for the group companies.
Krakow Center is the main hub for the delivery organization including also central functions for the group companies covering both standard as well as customized processes for airline business. Besides operations, Krakow Center has also teams specialized in Process Management, Migration Support, Knowledge Management and Continuous Improvement.
A dynamic growth, building up of existing and introduction of new services means development opportunities both for graduates as well as for experts and experienced leaders who want to become part of company success.
Requirements:
- University Degree (preferably: Mathematics or Statistics or Economics or IT)
- 2 – 3 years of professional experience on similar position
- Excellent working knowledge of MS Excel and MS Access (VBA)
- Very good knowledge of SQL
- Knowhow of SAP modules will be an asset
- Good command of English, both written and spoken
- Certification in Automation/Analytics is an added advantage
- Analytical capability and conceptual mindset
- Diligent, independent and systematic approach to work
- Numeric skills
- Flexibility and adaptability
- Team player
- Service orientation
- Technical knowledge to drive automation
Responsibilities:
- Retrieves Operational volumes & performance data from different LH ERP systems (SAP, DataWarehouse, OTRS, Outlook) and processes them (mostly using MS Excel, MS Access, SQL functions) to receive required performance data
- Prepare reports showing operational performance data (quality & timeliness), KPI tracking as per standards defined
- Distributes reports via defined process to the respective internal & external departments as defined in the report distribution mechanism
- Publishes reports on the LH internal pages (as required)
- Make sure that in his area of responsibility the accepted service level with regards to timeliness and accuracy of the presented figures in maintained
- Contacts directly with customers, data providers – independently handles incoming/outgoing communication written and verbal
- Implements customer requested changes in the reports
- Performs KPI quality check
- Creates and updates manuals on a daily basis
- Leading & driving efficiency and improvements in the Reporting Processes
- Back – up Team Coordinators/Leaders and manage work distribution with-in the team
- Technical support in terms of writing scripts/macros, building reporting solutions, customizing of SharePoint sites etc.
- Senior Specialist is also expected to act as an expert towards customers advising them about technical solutions that can optimize/automate processes/work
- Conduct trainings (as required)
We offer:
- Unique opportunity to participate in interesting international projects
- Key role in the company transformation and introduction of new processes
- Challenging and rewarding job within a dynamically growing and prospective multinational organization
- Attractive benefits and bonus package
- Friendly work environment
- Opportunities for further professional development
- Opportunity to work with people from different cultures and nations
- Job stability and flexible working time