Atos is an international IT services company. It employs circa 100 000 employees in 72 countries. In Poland Atos exists since 2000. Currently, more than 4 000 people are working in our offices in Bydgoszcz, Warsaw, Wroclaw, Gdansk, Lodz, Torun and Krakow. The company offers IT infrastructure management services, systems integration, outsourcing and IT consulting. Atos was four times awarded with the Great Place to Work certificate, winning top positions in the ranking of the Great Place to Work® Institute. Atos is the official global IT partner of the Olympic and Paralympic Games.
Senior Service Desk Agent with French and English
Ref. No.: 211273
City: Warszawa
Job Description:
The person hired for the position will be responsible for:
- 1st line support and advisory of international customers.
- The receipt of issues reported by users, concerning the operation or interpretation of one or more information systems.
- The coordination of rapid and appropriate responses, including resolution of reported incidents & queries, or channeling requests for help to appropriate functions, monitoring progress.
- Keeping users appraised of progress.
- The maintenance of an inventory of equipment supported by the Service Desk together with logs of user details, problems and resolutions, for administration and planning purposes.
We inform that work is in shifts.
The position will be located in our office in Bydgoszcz.
Job Requirements:
- Fluent English and French is a must (C1 is preferable);
- 3 years of experience in customer IT support area;
- Strong understanding of 1st line support duties;
- Very good knowledge of Windows, MS Office (certifications preferable);
- Strong technical background;
- Teamwork skills;
- Responsibility;
- Communicativeness;
- The accuracy and commitment to work;
- The ability to act swiftly and make decisions;
- Good organization of work;
- ITIL processes knowledge (certification preferable).
Additional Information:
We offer:
- Stability of employment and contract;
- Possibility of training and professional development;
- Work in dynamic international environment;
- Daily contact with foreign language;
- Attractive bonuses (salary, awards, twice a year premium);
- Private healthcare;
- Life insurance;
- Benefits package;
- Contact with the latest IT technologies;
- Good atmosphere in a young and dynamic team;
- Bonuses foe commuting to work;
- Relocation package in the event of change of residence.
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