Senior Specialist – HR Processes with Spanish
Job overview
HR Global Operations Team provides Human Resource administrative services to Aon colleagues globally.
HR Processes Senior Specialist is responsible for supporting employee life cycle processes, driving process improvement initiatives, including identifying where synergies exist and opportunities for consolidation, standardization, process excellence or other improvements.
Detailed Responsibilities:
- Responding to complex incoming cases and delivering business results by facilitating stakeholder management accountability and collaboration
- Appropriately assigning incoming work to team members
- Employing the service delivery business model to build professional working relationship with internal clients
- Engaging with key stakeholders and customers to educate, communicate, and enforce operating procedures, process and approvals
- Training less experienced team members on more complex and non-standard processes; responding to escalated issues
- Coaching team members on providing high quality services and client relationship building
- Initiating and coordinating change or improvement projects and helping the team apply the changes in daily work
- Ensuring process documentation and general processing principles are followed
- Ensuring business requirements and SLAs are understood and followed
- Building sustainable relationships of trust through open and interactive communication tailored to varied stakeholder audiences and geographies
- Acting as subject matter expert sought for counsel, knowledge and partnership
- Supporting steady state Workday technology and process change requests by driving requirements development, testing and migration approvals for owned business processes
Requirements:
- 2-3 years of experience in HR Administration is a must
- Very good knowledge of English and Spanish
- Experience of working in an international environment
- Advanced knowledge of HR systems (Workday would be an asset)
- Advanced knowledge of MS Office (Excel, Word, Outlook – is a must, SharePoint – is an asset)
- Very high attention to details
- Ability to analyse data and check its accuracy
- University degree or equivalent
- Client focus approach
- Ability to meet tight deadlines under time pressure
- Ability to prioritize tasks according to volumes
- Ability to manage assigned projects successfully
- Spotless record and strong ethos
We offer:
- FREE DENTAL CARE
Health insurance that gives acces to 1700 medical centers across the country including free dental care - BRAND NEW OFFICE IN ZABŁOCIE
Opened in 2018, supporting collaboration flexibility, wellbeing and activity based working - FLEXIBLE BENEFITS PACKAGE
Multispord cards, insurance, retail vouchers and more - TESTY FRESHLY GROUNDED COFFEE
Black, Espresso, Cappuccino, Americano, Flat White...we have it all - UNIQUE WORKPLACE CULTURE
No formal dress code or managers hidden behind closed doors - WORK LIFE BALANCE
Flexible workings hours and an option to work from home allow you to adjust the work to your lifestyle! - INTERNAL CAREER OPPORTUNITIES
Change or advance your career within Aon. Almost half of our senior specialist started in junior roles at Aon - DEVELOPMENT OPPORTUNITIES
A wide range of internal and external courses available, including courses for 8 different languages - WELLBEING AWARENESS
Benefits focused on your welfare, lots of social events and time set aside for charity