Capgemini Infrastructure Services is one of the biggest outsourcing service providers in Poland. IS has achieved great success and grown rapidly since the establishment of our first service center in Krakow in 2004. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 1,600 professionals delivers IT outsourcing services to 40 clients in 20 languages..
Service Delivery Manager- French or German Speaker
Place of work: Kraków
Ref. no SDM/KK
Job Description:
- Coordinates all IS Delivery activity to deliver the service in accordance with contractual scope, and target levels
- Secure the cost budget/forecast and permanently review cost performance identifying cost saving opportunities
- Ensures IS Capgemini performance against SLA’s and takes evasive action to avoid potential breaches
- Intervenes where IS Delivery short comings are identified
- Ensures performance of third parties against OLA targets from the Service perspective
- Provides regular formal and informal feedback to the Client and Account Management regarding aspects of the service;
- Acts as an initial escalation point and “owns” all issues once escalated in the IS area and works with the other client SDMs
- Ensures issues are followed through to completion by assignees within the IS area
- Develops and maintains a Continuous Service Improvement plan in conjunction with IS Delivery;
- Ensures sufficient and appropriate capacity to run the service from a IS Delivery perspective
- Ensures Change management process to minimize operational and commercial risk to the service
Candidate's profile:
- Proven experience with client interfacing is a must have requirement
- Very good influencing skills and being able to demonstrate strong leadership qualities
- Very good program management and staff management capabilities
- Highly developed negotiating skills and excellent communication skills
- Fluent English both written and verbal
- Fluent French or / and German both written and verbal;
- Team player with the ability to build relationships with internal teams and external clients;
- High level of business manners
- Enthusiastic, confident with a “can do” attitude
- Able to communicate well across the organization
- Organizational and analytical skills, accuracy and ability to work to tight deadlines
- Ability to multi task and work under pressure.
What do we offer to the candidates:
- Interesting and stable job in international team
- Competitive salary with attractive benefit package
- Free private medical care
- Flex benefits
- Additional life insurance
- Intensive training package
- Opportunity of personal development in a multinational environment
