Ogłoszenie numer: 788517, z dnia 2015-09-01
Connaxis
Connaxis creates magical experiences for our clients. Successful digital strategies and technology can be a real game changer that helps our clients stay ahead of their competitors and grow their business online. We work in close collaboration with our clients to achieve their business goals. At the end of the day: Our client's success is our success
Connaxis is a digital consulting company, providing custom solutions to clients around the world. Our core business units — Consulting, Internet Marketing, Web Solutions, Outsourcing and Value Added Products — work together to bring a unique synergy, efficiency and effectiveness to each project. Providing our clients with the best team, price & the highest quality. Connaxis is also Google Apps authorized reseller.
At Connaxis we have more than 60 professionals employed. We are growing rapidly, together with our world renowned clients. We have presence in North America, South America and European time zones. We are now expanding to Poland. Our established office in Krakow employs 8 team members and targets for growth.
With this intention, we need to incorporate the best Service Delivery Manager in our team to provide support to international clients and manage the following responsibilities.
Service Delivery Manager
Miejsce pracy: Kraków
Nr Ref.: SDM
Opis stanowiska
Location: Poland
Level: Senior
We are looking for a service delivery manager to join our international team based in Poland. The service delivery manager is responsible for successful delivery of all projects under one client, for which we employ 17 team members in three offices. The service delivery manager oversees and manages the operations with overall responsibility for the account. These responsibilities include but are not limited to: service delivery, operations, HR, IT and facilities.
Responsibilities
- Oversees and manages the operations with overall responsibility for the account (I.E. service delivery, operations, HR, IT, facilities).
- Proactively identifies potential issues and comes up with solutions to avoid customer impact
- Facilitates continuous improvement
- Coordinates activities of the operational team members to meet contract obligations
- Responsible for creating customer metrics, analyzing trends and making recommendations to proactively manage customer relationship
- Assumes overall responsibility for customer satisfaction
- Utilizes process skills and knowledge in building effective service delivery measures and continuous improvement indices working with operational and management teams
Wymagania
Key requirements
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System innovator
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Problem solver
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Committed; take complete ownership of the engagement
You need to be able to show If you posses and developed these three skills, in your past experience.
Requirements
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Experience building relationships with key stakeholders and decision makers
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Experience providing excellent project delivery
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Ability to demonstrate strong analytical skills
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Excellent written and oral communication skills
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Team worker with delegation skills
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Motivational skills
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Hands-on mentality
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Able to handle fast paced dynamic work environment
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Experience with high level reporting tools
Background (studies/years of experience)
- Bachelor degree, Master degree prefered
- 2-4 years of relevant working experience
- Proven track record delivering multiple high quality services to medium and/or large sized accounts