Service Delivery Manager

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

For our Client, international company based in Krakow, we are currently looking for experienced Candidate for the position of Service Delivery Manager. This is a key role in the management of the Operation in the Krakow Business Centre leading a team of up to 150 FTE. Strong leadership and good people management skills are essential as well as the ability to drive and inspire the teams to deliver the best possible results.

Successful Candidate will be ensure Customer Service Levels / KPI’s are achieved, deliver productivity levels in line with expectations, managing workloads and work streams to optimum efficiency according to changing volumes and circumstances, maintain good day to day working relationships at appropriate stakeholder level, provide positive leadership to the operation to develop and maintain a team ethos, point of escalation in the team for raising key issues and taking ownership for resolving these issues as well as making sure that the operation is delivering a quality service in line with documented procedures.

As ideal Candidate you should have 5-10 years of experience of managing large scale operations (100- 150 FTEs), experience of Outsourcing and or Language Services, strong leadership skills with the ability to motivate and inspire, strong people management skills and experience of managing managers, be fully fluent in English and excellent communication skills both verbal and written. Use of management information to drive change and improvement, have experience of managing client relationships within a BPO or Shared Services environment, experience of Microsoft Office packages at a good level

Our Client offers a full time job in a fast growing company with stable employment conditions. Opportunities of professional development in multinational environment, competitive salary and outstanding benefit package as well as training and interesting career path within the company structures.

In order to participate in the recruitment project, please send us your CV.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl