Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. We use our experience and the power of ICT to shape the future of the global society together with our customers.
Fujitsu provides newest technologies and products for informatics and communication to clients in more than 100 countries. Using our many years of experience and innovation potential, we are committed to digital co-creation together with our customers. Fujitsu provides unique digital services that are designed to leverage connectivity and data-driven intelligence in order to empower people by delivering a truly human-centric value.
We are looking for
Miejsce pracy: Łódź
Why to #ShapeYourWorld with Fujitsu?
Want to work with teams who achieve together and with technology that is shaping the way the world learns and lives? Come and #ShapeYourWorld at Fujitsu! We are the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. We use our experience and the power of ICT to shape the future of the global society together with our customers. We're looking for:
Service Desk Agent, an extra communicative person with a team-oriented attitude. Sounds like you? Read the offer, leave your CV and shape your career with Fujitsu!
Responsibilities
- processing reports of technical problems as 1st Line Telephone Customer Service,
- diagnosing the problems and trying to solve them,
- forwarding requests to other departments if no other solution is possible,
- ensuring the quality of communication,
- registering and analyzing reports,
- suggesting improvements and optimizations.
Requirements
- fluency in English & Dutch (at least B2),
- high-level communication skills,
- familiarity with computer hardware construction,
- knowledge of MS Windows 8/8.1/10. and MS Office 2013/2016/2019 package,
- team-oriented attitude.
Nice to have:
- educational background as an information technology technician.
We are offering:
- MyBenefit platform
- Private medical healthcare
- Sport cards
- Lunch benefits and discounts
- Group insurance
- Glasses refund
- Awards
- Holiday allowance „Wczasy pod gruszą”
- Virtual Trainers Team
- SABA – free of any charge learning platform with e-learning, e-books, courses, and educational materials
- Introduce a friend
- 2 happy hours per month
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.
Responsibilities
- processing reports of technical problems as 1st Line Telephone Customer Service,
- diagnosing the problems and trying to solve them,
- forwarding requests to other departments if no other solution is possible,
- ensuring the quality of communication,
- registering and analyzing reports,
- suggesting improvements and optimizations.
Requirements
- fluency in English & Dutch (at least B2),
- high-level communication skills,
- familiarity with computer hardware construction,
- knowledge of MS Windows 8/8.1/10. and MS Office 2013/2016/2019 package,
- team-oriented attitude.
Nice to have:
- educational background as an information technology technician.
We are offering:
- MyBenefit platform
- Private medical healthcare
- Sport cards
- Lunch benefits and discounts
- Group insurance
- Glasses refund
- Awards
- Holiday allowance „Wczasy pod gruszą”
- Virtual Trainers Team
- SABA – free of any charge learning platform with e-learning, e-books, courses, and educational materials
- Introduce a friend
- 2 happy hours per month
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.