BE PART OF US
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company
Service Desk Agent with English and French
Wroclaw
YOUR SKILLS
- English and French language min B2 level
- Organizational skills and the ability to set priorities effectively
- Quick and effective problem solving skills
- Nice to have experience in help desk/service desk environment
- Willingness to work in shifts, including weekends (7-19)
YOUR TASKS
- Providing support at the first level of contact with customers
- Giving remote IT Global Support to end user
- Opening, closing and monitoring incidents in the ticketing system throughout the incident lifecycle
- Analysing problem & putting correct resolution in place
- Monitoring correct timelines (SLAs)
- Contact with the end users by phone, email and chat
- Fully office job
YOUR BENEFITS
- Buddy program
- Company events
- Food allowance
- Health insurance
- International environment
- Life insurance
- Onboarding program
- Sport allowances
YOUR SKILLS
- English and French language min B2 level
- Organizational skills and the ability to set priorities effectively
- Quick and effective problem solving skills
- Nice to have experience in help desk/service desk environment
- Willingness to work in shifts, including weekends (7-19)
YOUR TASKS
- Providing support at the first level of contact with customers
- Giving remote IT Global Support to end user
- Opening, closing and monitoring incidents in the ticketing system throughout the incident lifecycle
- Analysing problem & putting correct resolution in place
- Monitoring correct timelines (SLAs)
- Contact with the end users by phone, email and chat
- Fully office job
YOUR BENEFITS
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
Oferujemy
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities