Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company
- English and French language min B2 level
- Organizational skills and the ability to set priorities effectively
- Quick and effective problem solving skills
- Nice to have experience in help desk/service desk environment
- Willingness to work in shifts, including weekends (7-19)
- Providing support at the first level of contact with customers
- Giving remote IT Global Support to end user
- Opening, closing and monitoring incidents in the ticketing system throughout the incident lifecycle
- Analysing problem & putting correct resolution in place
- Monitoring correct timelines (SLAs)
- Contact with the end users by phone, email and chat
- Fully office job
- Buddy program
- Company events
- Food allowance
- Health insurance
- International environment
- Life insurance
- Onboarding program
- Sport allowances
- English and French language min B2 level
- Organizational skills and the ability to set priorities effectively
- Quick and effective problem solving skills
- Nice to have experience in help desk/service desk environment
- Willingness to work in shifts, including weekends (7-19)
- Providing support at the first level of contact with customers
- Giving remote IT Global Support to end user
- Opening, closing and monitoring incidents in the ticketing system throughout the incident lifecycle
- Analysing problem & putting correct resolution in place
- Monitoring correct timelines (SLAs)
- Contact with the end users by phone, email and chat
- Fully office job
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
Poznaj
Hemmersbach
Why us?
We are one of the leading providers of the IT services in the world. Numbers do not lie – we already have more than 50 subsidiares all around the world and operate in over 190 through our network of subcontractors. We employ over 4000 people around the world, which makes our work setting a truly international one.
In Poland, you can find our offices in Bielany Wrocławskie, Wrocław, Katowice, Kraków and Warsaw. Our shared services offices support colleagues and sub-contractors in such areas as HR, finance, administration, project management, customer support, hardware maintenance, supply chain, logistics and plenty more. We are also specialists in servicing IT hardware for the top players in the industry.
Recruiting process
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Step
Pre-selection of candidates
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Step
Phone interview
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Step
Face to face / Skype interview
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Step
Decision and offer
Testimonials
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Robert
PMO Administrator, Bielany Wrocławskie
I fully recommend applying to Hemmersbach because it is a company in which you are able to gather your first valuable and important IT experience. This is a really good option for people who have just started their IT career.
The best thing about the company is the possibility for young people to develop and fundamentally widen their skillset. This is especially important in the IT field. I also like the atmosphere and companionship from my colleagues, which I've had since the very first day of my work in Hemmersbach. -
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Ola
HR Analyst, Katowice
Friendly atmosphere, supportive colleagues and leaders. Knowledge sharing environment, the place you can always ask for support/advice.
Well prepared onboarding process with Buddy assignment. Benefits (private healthcare, insurance, and multisport card) available from the first (trial) employment contract.
