We are a global IT service provider. With over 3,400 permanent employees in 38 subsidiaries we offer our services worldwide in more than 190 countries.
- Providing remote L1 Global Support to end-users
- Analysing problems and applying resolutions
- Troubleshooting and relating resolution procedures to non-technical end-users
- Opening, closing and monitoring of incidents in the system during the complete incident lifecycle
- Monitoring the correct timelines (SLA)
- Contacting the end-user via phone, e-mail & chat
- Providing input toward knowledge base maintenance
- At least good German language skills, certification preferred
- Strong English skills
- Interest in fixing technical problems
- Excellent communication skills with the ability to interact professionally with a diverse group of clients and staff in difficult or conflictive situations
- Strong organizational skills with ability to prioritize effectively
- Readiness to work in 8-hour shifts (Monday – Friday, between 6 am - 7 pm)
Would be an asset:
- Help/Service desk background
- Experience in working in an SLA driven environment
- Any other languages are considered as highly valuable assets
- Reliability: a secure job position in an exponentially growing international company
- Variety: exciting projects and challenges within your own responsibility
- Team Spirit: strong team spirit and a great working atmosphere in a friendly team
- Openness: Direct and informal communication even at management level
- Career Opportunities: Great possibilities for professional, language and personal training with our own personal development programme
- Initial Help: buddy programme to help you get started
- Active Contribution: room to implement your own ideas quickly
- A package of co-funded benefits: multisport card, private health care, life insurance
Poznaj
Hemmersbach
Why us?
We are one of the leading providers of the IT services in the world. Numbers do not lie – we already have more than 50 subsidiares all around the world and operate in over 190 through our network of subcontractors. We employ over 4000 people around the world, which makes our work setting a truly international one.
In Poland, you can find our offices in Bielany Wrocławskie, Wrocław, Katowice, Kraków and Warsaw. Our shared services offices support colleagues and sub-contractors in such areas as HR, finance, administration, project management, customer support, hardware maintenance, supply chain, logistics and plenty more. We are also specialists in servicing IT hardware for the top players in the industry.
Recruiting process
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Step
Pre-selection of candidates
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Step
Phone interview
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Step
Face to face / Skype interview
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Step
Decision and offer
Testimonials
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Robert
PMO Administrator, Bielany Wrocławskie
I fully recommend applying to Hemmersbach because it is a company in which you are able to gather your first valuable and important IT experience. This is a really good option for people who have just started their IT career.
The best thing about the company is the possibility for young people to develop and fundamentally widen their skillset. This is especially important in the IT field. I also like the atmosphere and companionship from my colleagues, which I've had since the very first day of my work in Hemmersbach. -
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Ola
HR Analyst, Katowice
Friendly atmosphere, supportive colleagues and leaders. Knowledge sharing environment, the place you can always ask for support/advice.
Well prepared onboarding process with Buddy assignment. Benefits (private healthcare, insurance, and multisport card) available from the first (trial) employment contract.