Service Desk Agent

Respond to email tickets and phone calls to resolve end users queries related to the hardware and software infrastructure of our client

Diagnose the issue and provide a path to resolve it

Configuring and Troubleshooting all technical issues with hardware and software

Accurately log all interactions in the ticketing tool

Simulating the problems faced by end users in a test setup and providing end users with technically optimum solution

Update / Create knowledge base for new learnings

Interact with Level 2 and 3 support teams and third party vendors for follow-ups on break fix

Fluency in English

1 year of experience in a 1st / 2nd line helpdesk / tech support process supporting either standard software applications like Office, Lotus Notes etc. or providing remote support for Laptops / Desktops / LAN Issues / Printer Configuration etc.

Technical degree / diploma preferred

Technical understanding of MS Operating Systems, MS Office, & other basic software applications

Formulate gathered unstructured information to a formal requirement

Good analytical ability

Ability to navigate common user interface elements

Good listening skills - ability to understand ambiguous information, probe and consolidate into useable data

Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools

Career in the multinational company

Unique opportunity to take part in international projects and gain experience with various businesses

Set of social benefits to choose from

Salary adequate to your competencies

External and internal training programme