Capita is the UK’s largest business process outsourcing company. We started in 1984 as a Chartered Institute of Public Finance and Accountancy computer services division with just a couple of people on the payroll and evolved into an international company hiring 64,000 staff across UK, Europe, India and South Africa. Since its launch, Capita plc has grown to become a FTSE 100 company generating £3,8bn turnover at the end of 2014. Our goal is simple - to help our huge range of public and private sector clients improve service to their customers.
Capita Poland’s Krakow Business Centre was established in late 2011. We are a multi-disciplinary business process outsourcing centre set up by the Capita Group Plc. The centre provides state-of-the-art services offering employees the opportunity to work for various clients and develop expertise in a wide range of disciplines. At Capita Krakow we deliver multilingual business service that range from managing complex processes to more transparent transactions.
Given our expansion plans in a number of sectors and the addition of some exciting new projects, Capita is currently recruiting for the position of:
This role is based in Krakow and requires an energetic, bright and enthusiastic individual to work on internal service desk/customer support in the use of IT systems including SAP. The service desk provides internal support for Capita’s 64,000 employees. This includes processes such as Security, HR, billing and training.
The successful candidate will have good interpersonal and communication skills and be able to work confidently within a team. When required, they will also have the ability to work independently and using their own initiative. After induction and training, the successful candidate will:
-
Answer incoming telephone support calls from Capita employees
-
Resolve support requests
-
Work on varied and interesting tasks in an ever changing environment
-
Carry out set tasks and processes with a high degree of accuracy and efficiency
-
Excellent communication skills in English (oral and written)
-
Confident and polite telephone manner
-
Ability to empathise with the customer
-
Familiarity with Microsoft Office applications
-
Ability to learn and understand new processes quickly
-
Possess an analytical mind with attention to detail
-
Enjoy a computer based, 'helpdesk’ type role
-
Working within a team environment
-
Ability to apply technical knowledge to solve user reported issues
-
Results driven and determined to make a difference
-
Have the ability to prioritise tasks and manage workload
-
Have the availability to travel to the UK if and when required
-
Be able to work an 8 hour shift within GB Calendar and 9-19:00 CET
-
Previous experience within a Help Desk/Customer Support environment
-
A support role in a large and complex organisation
-
Experience in using a large ERP system
-
UAT support – Floor walking, Test script execution
-
Testing software user experience of bespoke applications
-
Software Fault logging
-
Private medical healthcare and benefit packages;
-
Friendly work atmosphere;
-
Workplace in the city centre;
-
30-minute lunch breaks included in the working hours;
-
After work activities (football team, volleyball team,charity events, etc.);
-
In-house English classes;
-
Vast variety of trainings provided for you to develop;
-
Work in an international and multicultural environment.