Our Client, an international online and mobile long and short-term investment services producer, opened its new R&D office in Krakow. The center is hirng now around 70 employees and will hire about 150 IT Specialists more for new projects and creating new products. Innovative Company with headquarters based in London and divisions worldwide - with strong position on the market, works with new technologies in end-to-end Scrum methodology with best infrastructure and emerging technologies. If you are looking for the fast career development and extended learning opportunities, apply for the position of:
Service Manager
Kraków
Nr ref.: 5488
Requirements:
- Minimum 2 years’ Service Management process ownership, 5+ years’ Service Management experience
- Foundation Certification – essential
- ITIL Practitioner Certification – desirable; ITIL processes and terminology consistent with having attended an ITIL Foundation level course
- Experience of working in a global organization
- Experience of delivering within a multiple service support team, in a complex business environment
- Eager to learn and quick to learn
- Attention to detail
- Problem solving and analytical skills
- Excellent written and verbal communication skills
- Ability to lead technical conversations with various technical support groups
- Calm under pressure through demanding challenges
Responsibilities:
- Own the Incident, Problem and Change processes alongside the Application Support Team / Incident Managers
- Working with the Development and Production Teams to ensure Incidents are resolved and Changes are closed in a timely manner and with the correct information
- Work with the Application Support team / Incident Managers post Incident review to ensure Problem Records are created and tasks allocated with completion dates
- Periodically review problem records to ensure actions are being address to reduce the risk of Incident reoccurrence
- Maintain accurate & up to date records of Incident Management processes and activities at all times. Seek improvements to ensure that lessons are learnt from Incidents and that any work required to prevent a future reoccurrence
- Functions as subject matter expert in Problem Management, root cause analysis methodologies and issue resolution
- Chair weekly Post Implementation Reviews and Service Degradation meetings, and provide actions and outcomes
- Identify trends with Incidents and Problems and work pro-actively to reduce risk of system issues
- Work with the IT Teams to help build out the Configuration Management process and CMDB
- Delivering Problem Management metrics and using them to drive continual service improvement
- Ability to lead technical conversations with various technical support groups
- Deliver clear and accurate communication
We offer:
- A possibility of taking part in setting up a new marketing and IT departments in Poland
- Participation in interesting and challenging projects in global structures
- Opportunity to develop and broaden skills
- Attractive salary, bonuses and benefits package
- Pleasant working atmosphere