Shopping Product Specialist

Provide functional and technical expertise to support complex implementations. This may cover:

• Verify customer's workflow, check customers' expectations in terms of Quality of Service, traffic estimates and anticipate potential issues
• Provide support and guidelines to other customer facing teams during implementation (e.g. WBS/API implementation team) for successful implementations
• Understand, document, validate and anticipate the impact of customer booking flow and environment
• Monitor the quality of services (logging / throttling / statistic / watchdog / monitoring tools) and analyze of the figures.
• Diagnose complex and cross-functional production issues and provide recommendation for fix or improvement
• Provide auditing services and consultative support to external customers and recommend improved products and solutions utilization
• Interface with external customers when issues have external system dependencies, during and post implementation and assist account management on checkpoints with the customer
• Follow-up with Product Management teams on the latest Shopping products evolution and provide requirements for optimum operational support of the products.
• Follow-up with Product Management teams on the latest evolutions of products used within Shopping products booking flow to understand and anticipate their impact on the Shopping products integration
• This position will require an in-depth knowledge of all aspects of the Shopping products and booking flow (Availability, Pricing, Ticketing, both functionally and technically) and associated tools.

Mandatory:

• Network and protocols knowledge is a plus,
• Knowledge of the travel industry and Air shopping products is a plus.
• Experienced in cross-functional processes (CR, IRs, Development Cycle)
• Proficiency in English (written & spoken)
• Multicultural approach: exposure to multicultural work environment is a plus
• Communication skills including presentation skills in a high-tech environment
• Ability to influence cross-functionally
• Customer focus and interpersonal understanding
• Autonomy and initiative
• Accountability, pro-activity and flexibility
• Analytical and conceptual thinking
• Personal Skills
• Multicultural approach

The Core mission of the Shopping team is to provide functional and technical expertise to customers using the Shopping suite of products.