We are an organisation specialising in the design, construction and operation of innovative contact centre solutions. We started our activity in 1999. We offer professional Call Centre services in the field of sales and mass customer service. These services are provided through all indirect communication channels.
Site Manager
Miejsce pracy: Warszawa, Al. Jerozolimskie
Job Description:
- we are looking for a Manager with a passion for building and nurturing long-term partnerships with clients,
- as Site Manager, you will be responsible for managing staff performance,
- ensuring smooth execution of daily operations and driving successful project delivery by maximising staff productivity within defined timeframes and budget targets.
Expectations:
- experience in managing a service team, call centre team welcome,
- 3 years' experience in a similar position,
- commitment, initiative, willingness to search for solutions and a positive attitude
- good command of MS Office including Excel,
- knowledge of English,
- strong analytical and strategic thinking skills, including working on a large number of indicators,
- mediation and problem-solving skills,
- an orientation towards delivering results,
- experience in building and managing client relationships and excellent communication skills,
- a university degree.
Your tasks:
- assisting in the management of call centre operations in three different locations,
- developing and supervising the call centre departments' budgets,
- implementation of new projects - negotiations, strategies, budgets,
- preparation of project implementation plans and monitoring of work progress according to the agreed schedule,
- responsibility for the delivery of key parameters set by clients,
- risk management - in particular risk analysis and qualitative project management,
- offering solutions to management queries relating to the project
- building valuable relationships with clients,
- managing international projects.
Desired skills:
- broad understanding of functions, processes and services,
- proven skills (practical experience): critical thinking, creative problem solving, change management,
- leadership skills: coaching and mentoring, effective feedback, communication, negotiation.
We offer:
- stable employment - employment contract or B2B,
- opportunity to gain professional experience and develop within the company's structures,
- independence of action,
- nice working atmosphere,
- great office location,
- benefits - Multisport card and private medical care,
- international, friendly working environment,
- a lot of independence of action and openness to your initiative,
- the possibility of development within the structures of our company, both horizontal and vertical.