Cream Finance is an innovative finance company which provides one of the fastest and most flexible online loans in the Baltic States, Czech Republic, Slovakia, Poland and Georgia (lendon.pl/extraportfel.pl/retino.pl/creditone.sk/crediton.lv/crediton.cz/crediton.ge).
We provide quick and flexible online loans via Internet or mobile to a wide range of clients. Our company culture is based around speed, efficiency and client service excellence all delivered by a hard-working and fun-loving team of professional and friendly people.
The Software Support Specialist is a position that will be integral in building a successful IT team. The candidate will work closely with business teams such as Client Services, Loan Administration, Debt Collection, Marketing, and Risk & Analytics while maintaining a close cooperation with the centralised IT department. Some example tasks will be managing the development of Creamfinance internal CRM platform, managing the tasks and tickets to provide support of essential business processes, enhancement of customer facing web sites, IT initiatives to ensure business continuity and the local hardware/software support in the local branch office.
We are looking for solution oriented, self-driven, analytic, open-minded, and out-of-the-box thinking people.
Main responsibilities:
- Incident ticket management – ownership of support cases from discovery to closure.
- Gathering requirements and assisting in the bug solving process by asking relevant questions and maintaining communication with the involved business side.
- CRM maintenance and administration.
- Cooperation with local business departments in terms of current issues concerning the platform.
- Providing on-going guidance and trainings regarding Platform usage to the business users.
- Preparing reference for users by writing operational instructions.
- Making sure the local needs and business processes are properly represented in the functional IT systems by determining requirements for new systems or modifications to the existing ones.
- Maintaining settings in the platform ensuring they are in line with the business process and the legal standpoint.
- Oversee project development efforts to keep projects on schedule, on budget, and to specification.
- Usability improvements and user experience overseeing.
- Building and maintaining a trusted, cooperative relationship with internal and external partners both for specific projects as well as being their primary interface to the central IT department on an on-going basis.
- Performing www frontend administration tasks as well as small improvements and modifications.
Desired skills and experience:
- Excellent command of spoken and written English and Czech languages.
- Experience with developing and maintaining customer facing websites – proven knowledge of HTML, CSS and JavaScript.
- Excellent problem solving skills and ability to mitigate issues coming from many different communication streams.
- Basic experience with databases.
- Understanding of the product development life cycle, best practices in IT, and project management methodologies eg. Agile or Kanban.
- Experience with bug and project tracking systems eg. Jira, Mantis, Flyspray, Service Now etc.
- Basic project management skills.
- Outstanding organizational skills – ability to organise and prioritise own work in a fast paced environment.
- High degree of self-reliance and independence in the performed tasks – being highly goal driven and result oriented.
- Strong drive to learn and develop; ability to pick up new skills.
- Excellent communication, presentation, and interpersonal skills - ability to communicate effectively with both technical and non-technical individuals.
- Analytical thinking and orientation towards processes.
We offer:
- Competitive salary and benefit package.
- International and dynamic work environment.
- Strong growth and training opportunities.
- Chance to work on product and end to end process development.
- Friendly team and informal atmosphere.
- Unique company culture.
