Specjalista ds. reklamacji - branża IT

• Investigation, resolution and reporting of all customer related complaints (computers, printers)
• Appropriate record of all cases for audit purposes
• Following the company policies, procedures and law regulations
• Preparing weekly reports and updates of work
• Attending meetings and trainings organized inside and outside the base office

• Min. 2 years of customer support experience
• Higher education
• Very good English language skills
• Ability to deal with difficult, challenging conversations
• Strong negotiation skills
• High level of soft skills and empathy
• Ability to work to strict deadlines
• Good organization and time management skills

• Full-time employment contract
• Opportunity to gain experience in an international IT company
• Friendly atmosphere and comfortable working environment
• Private health insurance after a trial period

Zainteresowane osoby proszone są o wysłanie CV wraz z informacją na temat oczekiwań finansowych oraz dostępnością do podjęcia pracy.