SRM Consultant

You will use your Business Processes experience in the area of Procurement, Finance, Facility, Human Resources for designing, developing and implementing processes, conducting research and performing analysis required to build and automate SRM and Service Catalogue processes for the Clients. Your experience will be used to implement solutions which are most suitable for Client’s maturity, organization size and generic User Experience needs. You will be capturing business requirements in a form of agile stories, as well as testing configured functionalities end to end as soon as these have been developed.

Working with ServiceNow Developers and Client experts you may design the intranet user experience, Self-Service portal and Catalogue workflows along with supporting documents and training materials.

SRM Consultant in collaboration with clients, service architects and developers plays a key role in the implementation of Service Management practices based on Capgemini and industry standards – with strong focus on Service Request Management and Fulfillment, plus Catalogue and/or Portal.

The role requires profound business acumen and understanding as well as thorough understanding of business process modelling with use of agile methodology.

Essential:

• 2+ years of hands on experience in Business process design and or transitions


• Service Catalogue/Portal relevant experience


• Understanding Scrum Methodology - as a must


• Decompose high-level information into details


• Use of industry recognized technologies in order to facilitate work environment


• Excellent command of English language 

Nice to have:

• Any experience in with ITSM tool or Service Request Management and Fulfillment, Catalogue

Mobility Requirements:

• Ability to travel: ~30% travelling to EU (weekends at home), also team members can join projects in USA/ Canada/ regions outside UE

• Expert organizational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision


• Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members


• Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts


• Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members

• Possibility of full time remote work.


• You will work in multinational, stable company for c.a. 100 Blue Chip Clients- known, global brands, supported by 6000 professionals in 30 languages.


• You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen.


• You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.


• You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.


• You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).


• As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.