Storage Backup Engineer
Location: Łódź
Ref.No SBE/F/JW
Main tasks:
- Diagnose of customer incidents and problems in complex environments forwarded from local support teams and partners in Storage HW/SW environment with focus on Fujitsu ETERNUS CS200, CommVault Simpana and EMC NetWorker Storage systems,
- Resolution via SW fixes/workaround, configuration changes or repair measures as available from development or vendors using remote technology to meet Service levels (SLA) towards customers and countries, participation in standby shifts 24x7,
- Usage of efficient diagnose process steps and tools as appropriate to provide efficient support in timely manner
- Escalation to back level or vendor with provision of appropriate diagnose material from customers
- Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction
- Escalation handling and coordination of customer requirements towards next levels/vendors
- In critical customer situations and on special requirements out of countries on site support at customer site
- Communication interface to local engineers /partners, provide technical documentation and information materials
- Contribute to knowledge sharing in support team, provide professional incident documentation and feed knowledge base to enlarge known error information.
Requirements:
- B1 level (or higher) of spoken and written English including technical vocabulary
- Broad technical experience in service and/or development
- Knowledge of storage backup systems and architecture in data centers, preferable from CommVault and Fujitsu
- Work in international virtual teams and departments, professional customer contact
- Ability to work autonomous and under pressure from customer/countries side
- Customer and service oriented thinking, putting customer first
- Professional communication and presentation skills Self-motivated to continuously improve knowledge and keep skills up to date.
Our Client offers:
- Internal and external training
- Attractive salary
- Great atmosphere and a chance to work with inspiring people from all around the world
- Relocation support
- Private medical care
- Sport cards (OK System, Benefit System) – access to sports facilities throughout the city/Lunch subsidies
- Fresh fruit
- Flexibility – many positions allow working part time or home office.
