Atos is an international IT services company. It employs circa 100 000 employees in 72 countries. In Poland Atos exists since 2000. Currently, more than 4 000 people are working in our offices in Bydgoszcz, Warsaw, Wroclaw, Gdansk, Lodz, Torun and Krakow. The company offers IT infrastructure management services, systems integration, outsourcing and IT consulting. Atos was four times awarded with the Great Place to Work certificate, winning top positions in the ranking of the Great Place to Work® Institute. Atos is the official global IT partner of the Olympic and Paralympic Games.
Subtower Manager
Ref. No.: 197684
City: Bydgoszcz
Job Description:
Workplace Subtower Manager is responsible for the team of 100+ members within Workplace and Service Desk Services (WSDS) department part of Managed Services Global Factory organization, The department scope is the support of Service Desk, and User Management services.
- Responsible for assuring that users are provided with efficient and timely first and second level support
- Manages operational activities to ensure high quality of delivered services
- Ensures financial and operational KPIs are met and SLA achievements are on target
- Manages staff through the structure of Team Managers, including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities
- Involved in development of future growth plans and strategy of WSDS in Poland, close cooperation with transition teams & reassuring that global strategy and programs are implemented
- Provides leadership by projecting a positive attitude, and providing learning incentives
- Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the Company and department. Resolves problem situations in a professional manner. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service
Job Requirements:
- Works with high standards on behalf of Atos customers
- Knowledge of Service Desk and/or Workplace support environment (KPIs, Processes, Improvements)
- Ability to develop excellent relationships with external and internal customers
- Proactive attitude at all levels of operational and strategic tasks
- English spoken/written at least at B2/C1 level, knowledge of German (or other languages) highly beneficial
- Minimum 5 yrs. experience of working in international environment (either in Poland or abroad) with minimum 3 yrs. experience of working at management position (leading teams of 10+ members)
- Demonstrates management and decision making skills concerning information, systems policies, processes and procedures, with a proved track record of completing tasks and/or project within budget and on schedule
- Proven record of team member coaching capabilities
- Open and clear communication skills
- Ability to travel abroad
- ITIL certified to at least foundation level (intermediate certification beneficial)
- Knowledge management experience beneficial
Additional Information:
The position will be located in our office in Bydgoszcz.
We offer work in international environment, a competitive salary package, relocation bonus (according to the internal procedures), private medical care, life and disability insurance. Interesting trainings and professional development programmes also available.
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