For our Client, the leader in e-commerce branch, we are looking for creative and high-energy person with a passion for technology to join our Client team as Supervisor of German Customer Support Team.
Supervisor of German Customer Support Team
Miejsce pracy: Warszawa
Nr Ref.: SUPDE/08/2014
Zakres obowiązków:
- Supervising Customer Support Team
- Organising the daily team duties, managing shifts schedules
- Coaches and counsels Customer Support Team to improve the quality and provides training during the onboarding process
- Monitor incoming requests cooperating with business clients
- Analyses key metrics reports to identify significant trends affecting customer satisfaction
- Creates macros, templates, canned responses, etc to ensure integrity in communication
- At least 6 months of experience in supervising a team
- Proficient/Native knowledge of German
- Good knowledge of English
- Ability to establish excellent customer services with internal and external customers
- Proactive attitude at all levels of operational and strategic tasks
- High communication skills and excellent knowledge of PC, MS office
- Interesting and stable job (contract of employment)
- Competitive salary and benefits package
- Positive work environment
- Great location- the center of Warsaw
- Access in internal trainings