Supervisor with English and French

Job summary:

In this role, the selected candidate will be responsible for supporting the growth of AWS (Administration and Workplace Services) teams (Executive Assistants, Customer Relationship Management and Workplace Support) and operationalizing its services working closely with global and local EY leaders. This team is created to provide administrative, CRM and other secretarial services to onshore top management.

The purpose of this role will be to supervise Executive Assistants, CRM and Workplace Support teams and manage the service delivery needs and operations of the team from Wroclaw, Poland. He/she will have proven experience of client management, people management and the ability to handle and resolve service delivery concerns. He/she will work closely with the onshore teams and other members of the Executive Assistants, CRM and Workplace Support services team to ensure the smooth functioning of the operations.

Essential functions of the job:

• Build and maintain exceptional and strong relationships with Customer;
• Own, monitor and maintain the performance of Executive Assistants, CRM and Workplace Support team using established ways of working and making Exceptional Client Service (ECS) a normal way of doing business;
• Identify training needs, developent plans and coordinate team resources to execute new reporting and monitoring projects and initiatives;
• Define strategies to develop and enhance existing service offerings, revenue opportunities with plans in place, e.g. resource requirements, to deliver those services;
• Identifying, evaluate and assess individual training and development areas for all members of the team. Ensure appropriate level of support is in place for all team members. Ensure our performance management processes are in place and embedded across the team. ;
• See people engagement as a priority, taking steps to enhance the motivation of the Executive
• Assistants, CRM and Workplace Support team;
• Actively contribute to improvements of the tools, systems and procedures used by the Executive
• Assistants, CRM and Workplace Support team. Identify issues and propose solutions;
• Actively monitor and analyze instructions, workflow and assignments to ensure the operations of the team is run efficiently. Anticipate future resource requirements.
• Partner with the various other internal support functions (Project Management Office, Talent, IT,
• Service Excellence, etc.) to enhance the culture of continuous improvement and collaboration;
• Establish/refine customer satisfaction evaluation and feedback processes to measure performance and anticipate future requirements.

Requirements:

• Minimum 6 years relevant work experience as people leader
• Excellent communications skills
• Fluent French (written and oral) at least C1
• Very Good English (written and oral) at least B2
• German language would be a strong asset
• Very Good knowledge of MS Office
• Proven experience of working within a global environment, across borders with people from other cultures
• Bachelor’s degree or equivalent
• Demonstrable ability to interact with leadership, stakeholders and peers

What working at EY offers:

• Work in prestigious stable company
• Contract of employment
• Fair salary
• Participating in interesting projects
• Work in a professional, dynamic, truly global team
• Development opportunities in international multilingual environment
• Attractive social package (sport card, medical insurance, life insurance, wellness & spa program, sport events and many others)
• Internal training sessions
• Language courses

Our commitment to developing outstanding leaders starts with a promise -whenever you join, and however
long you stay, the exceptional EY experience will last a lifetime