Ogłoszenie numer: 1710824, from 2017-08-01
We are the world leader in handheld audio and multimedia interpretation in the global cultural arena. Each year more than 62 million visitors enjoy an Antenna experience helping them to make a lasting connection with over 450 of the world’s most famous, fascinating and frequented locations. With a proud heritage of innovation, we have been responsible for every major development in mobile interpretation since the days of the cassette player, enabling people to see more clearly, understand more deeply and appreciate more widely on a variety of platforms and in multiple languages. Founded in 1984, we are a global company with offices in North America, Europe, Middle East and Asia.
Antenna International is an Equal Opportunities employer.
Supervisor
Location: Warszawa
Job description
This role is responsible for supervision and delivery of all aspects of on-site operations, supporting the Operations Manager in all areas including maintaining service levels and management of site staff.
Role responsibility:
- Continually motivate and manage staff to deliver the highest level of Customer Service while maximise revenue
- Ensure that staff are fully trained and developed and employed according to agreed policies and procedures
- Monitor sickness, punctuality and general performance of all sales staff
- Dealing with customer queries, issues and complaints
- Report on and present Key Performance Indicators
Requirements
- Excellent communication skills
- Proven retail and/or sales management experience
- Ability to demonstrate leadership, responsibility and motivational skills at all times
- Ability to make sound decisions on and manage immediate needs of the client and on-site operational team in line with the business model
- Positive attitude with a can do approach
- Team player and ability to motivate colleagues
- Flexible – availability to work weekends and special event
We offer
- Great opportunity to work for the most recognizable places and institutions all over the world.
- We value passion, openness and drive to perfection.