Supervisor

Job description

This role is responsible for supervision and delivery of all aspects of on-site operations, supporting the Operations Manager in all areas including maintaining service levels and management of site staff.

Role responsibility:

• Continually motivate and manage staff to deliver the highest level of Customer Service while maximise revenue
• Ensure that staff are fully trained and developed and employed according to agreed policies and procedures
• Monitor sickness, punctuality and general performance of all sales staff
• Dealing with customer queries, issues and complaints
• Report on and present Key Performance Indicators

Requirements

• Excellent communication skills
• Proven retail and/or sales management experience
• Ability to demonstrate leadership, responsibility and motivational skills at all times
• Ability to make sound decisions on and manage immediate needs of the client and on-site operational team in line with the business model
• Positive attitude with a can do approach
• Team player and ability to motivate colleagues
• Flexible – availability to work weekends and special event

We offer

• Great opportunity to work for the most recognizable places and institutions all over the world.
• We value passion, openness and drive to perfection.