Experis jest wyspecjalizowaną marką dedykowaną realizacji zaawansowanych usług poszukiwania i selekcji specjalistów i kadry zarządzającej w obszarach: IT, inżynierii oraz finansów. Experis to wynik połączenia dwóch profesjonalnych marek – Elan IT oraz Manpower Professional, które od wielu lat dostarczały swoje usługi polskim przedsiębiorstwom, a kandydatom pomagały znaleźć pracę marzeń. Obecnie dla jednego z naszych Klientów poszukujemy Kandydatów na stanowisko:
Support Analyst with French
Miejsce pracy: Wrocław
Nr Ref.: 773493
Zadania:
- interact with external customer by phone or via email/ chat, Self Help tickets;
- troubleshoot basic IT issues using provided tools;
- identify, research and resolve technical issues;
- document, track and monitor issues to ensure a prompt resolution;
- cooperate with second level teams in problem determination;
- maintain customer satisfaction at the highest possible level;
- ensure a consistent level of productivity and quality of service;
- meet customer and individual targets set by Team Leader/Manager;
- escalate issues (whenever required) to the appropriate escalation process (Team Leader/Manager);
- identify knowledge management gaps / potential improvements and drive them to closure
- fulfill other duties assigned by TeamLeader/Manager
- Excellent communications skill in written and verbal skills in French
- Excellent communications skill in written and verbal skills in English
- basic IT literacy - an advantage, willingness to learn – a requirement;
- excellent customer service and communication skills, including written, verbal and telephone skills;
- ability to properly follow supervisor’s instructions,
- ability to work well under pressure and in a team environment,
- ability to apply basic concepts, practices and procedures to acquire the knowledge and experience to become proficient in assigned tasks and daily work,
- ability to think logically and act decisively in critical situations,
- responsiveness and flexibility,
- high motivation,
- good time management skills, willingness to work on shifts in 24/7 environment (including nights, weekends and holidays) – if required. p; Social Fund (Sport Card, bus tickets, tickets to the cinema, theatre etc.)
- Permanent contract
- Shift working condition
- Annual salary bonuses
- Social Fund (Sport Card, bus tickets, tickets to the cinema, theatre etc.)
- Private Health Insurance
