Support analyst with Italian and English

Do you speak Italian and English? Are you looking for a job with languages? Would you like to work in an international company? Are you interested in a job in which you can develop yourself? Join to our Clients company well know international brand!

what we offer

• full-time labour contract (3 months trial period )
• working for the international company
• the opportunity to become a part of team of professionals with lots of opportunity to grow
• multicultural environment
• competitive salary
• good located office in Warsaw
• salary up to 7000 gross

your tasks

• receive and take ownership for all IT support needs coming in through various support channels, mainly in Italian and English,
• analyse, prioritise, assign and/or solve all in-coming cases during the agreed lead time,
• perform all daily tasks according to set processes, rules and guidelines,
• be responsible for end user communication 
• monitor all open support cases, escalate if necessary and keep the end user informed about the solving process,
• share knowledge with colleagues, i.e. by using a common knowledge database