Support Analyst
[online recruitment]
[online recruitment]
Location: Wroclaw
Reference number: VR-57768
Project Description:
You'll be part of the DCS GCC Support Analyst team who are the front line of a global DCS Operation team. You will be contributing to the prevention, and resolution, of all related incidents. The Support
analyst role is instrumental in maintaining and enhancing our monitoring tool kits on a daily basis. Your work will involve daily collaboration with teams across the globe.
Responsibilities
- Be the center point for monitoring, incident, problem and change management across our global Data Center and Mission Critical Facility estate
- Proactively monitor the Data Center Services environment for abnormalities and correlate crossstream issues/events in real time
- Actively monitor incident, problem and change work queues and respond to Data Center issues using established protocols to coordinate resource or vendor response, update stakeholders, and drive timely resolution
- Provide escalation and call-out support for Technology and Technology Operations Center business stakeholders
- Interface with external service providers to resolve incidents and requests and analysis of trends/themes of the production environment
- Use and enhancement of Data Center Services monitoring tools to improve real-time and predictive surveillance of the estate. Ad-hoc report generation and trend analysis
Skills
- Mission motivated and a strong collaborator
- Fluent in Business English and able to communicate clearly & effectively verbally and in written materials
- Information technology or mission critical facilities background
- An understanding of Technology solutions and services such as networks, operating systems, infrastructure components, applications, and/or Mechanical/Electrical systems
- Basic reporting systems skills needed, irrespective to toolset / technology. Ex. Excel
- Knowledge of IT hardware
- Experience working with servers
Our offer
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
Please send your CV with consent for processing your personal data for recruitment purposes using the below button
APPLY
