Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
- Remote investigation, resolution and escalation of all Incidents affecting the users' desktop
- Ability to diagnose and resolve software issues
- Liaise with third-level support groups when additional support/advice/escalation is required
- Support the management of Major Incidents
- Work closely with Global Service Desks to continuously improve/promote L1 resolution
- Support all ITIL processes, in particular the Incident and Problem processes
o Good problem solving and testing knowledge
o Very good written and spoken English
o Very good understanding of IT infrastructures including networking technologies
o Very good hands-on experience with XenDesktop 7.x
o Very good hands-on experience in scripting with PowerShell
o Basic hands-on experience in one or more products of the following vendors Citrix, VMWare, and Microsoft
o Higher Degree in Information Technology
o Minimal 1 year experience
The customer is a major player in global banking - and is an employer of choice. As we continue to expand our excellent market position we value the force that drives our success: more than 49,700 individuals who share our vision to create the world's most admired bank.
Our Wroclaw Center of Excellence (CoE) is committed to utilizing the most sophisticated technology, offering innovative products and providing high quality services to our clients. To facilitate this we are focused on hiring the best talent and to provide a strong platform to help our employees develop and build exciting careers.
A Level 2 Desktop Support Analyst is responsible for supporting users in multiple locations. This critical role is to provide technical expertise, remote and localized technical fault resolution to users. To proactively identify and resolve issues through the use of a ticketing tool and assist users on the use of advanced features of Office and other software.