BuyCoinNow.com is part of MFIT Group company and platform where you can buy bitcoins.
Due to the increasing amount of users we are looking for Support Specialist responsible for administration of the platform and being first point of contact for our customers globally.
Join our Team in Wrocław
www.mfit-group.com
Support Specialist
Miejsce pracy: Wrocław
Scope of your tasks:
- Being first point of contact for users queries, notification and initiated transactions.
- Analyzing and working independently with all notifications and problems raised by users.
- Analyzing notifications raised in FreshDesk.
- Developing and maintaining clear and consistent process of documentation flow in FreshDesk.
- Delivering accurate and reliable information.
- Collaborating closely with IT Team to understand features and potential improvements within the platform.
- Process transactions and requests according to provided guidelines, standards and deadlines.
- Conducting regular reviews, ensuring that all duties have been done in a proper way.
Qualifications:
- Basic knowledge about applications delivering technical support for clients like e.g. FreshDesk.
- Fluent written and spoken English.
- Excellent communication and interpersonal skills with an ability to communicate in a clear and concise manner.
- Attention to details and analytical skills.
- Good knowledge of Microsoft Windows/Office package.
- Knowledge about cryptocurrency will be very strong advantage.
- Creative way of resolving issues and customer focused approach to achieve the highest quality of solutions and delivered services.
- Effective time management to work under time pressure and under tight deadlines.
- Ability to work as part of a team and independently to complete set priorities.
- Being open-minded and self-starter, motivated to learn and develop knowledge-transfer.
We offer:
- Private medical care after probation period.
- Comfortable office location in the city center.
- Collaboration in international projects.
- Coffee, tea, fruits, snacks.
