IT Kontrakt has a long-standing experience in building teams of IT experts for the most prestigious IT projects in the key economic sectors.
For a prestigious IT project we are looking for:
Support Specialist
miejsce pracy: Wrocław
nr ref.: MAL/SS/03/P
data dodania ogłoszenia: 2015-03-24
nr ref.: MAL/SS/03/P
data dodania ogłoszenia: 2015-03-24
DUTIES
- Register and track all incoming incidents andquestions in a Case Management Tool
- Answer phone calls from end users and resolve incidents
- Troubleshoot technical issues using personal skills,knowledge base, vendor literature and communication with team members
- Close in-call or escalate cases where necessary andfollow up on open cases
- Work with the other Helpdesk Front technicians and othersupport personnel
REQUIREMENTS
- Minimum one year of experience in system's support
- Microsoft environment knowledge
- Fluent English skills
- Knowledge of support case management tools
- Understanding of networking principals
- Analytical ability to troubleshoot complex incidents
- Good communication and teamwork skills
- Active Directory (PC Environment) knowledge will be a plus
- Fluent Frenchskills will be a plus
WE OFFER
- Constant improvementof professional qualifications
- Stable employment in aprofessional environment
- Diverse scope ofexecuted projects
- Nice atmosphere in anambitious and professional team
- Training, orientation trips
- Private medical care
