Support Specialist
Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
Support Specialist
Miejsce pracy: Wroclaw
Nr Ref.: VR-9310
Responsibilites
- Remote investigation, resolution and escalation of all Incidents affecting the users' desktop
- Ability to diagnose and resolve software issues
- Liaise with third-level support groups when additional support/advice/escalation is required
- Support the management of Major Incidents
- Work closely with Global Service Desks to continuously improve/promote L1 resolution
- Support all ITIL processes, in particular the Incident and Problem processes
Requirements
- Bachelor's degree or equivalent work experience.
- In-depth and excellent support knowledge of Microsoft Office, Internet Explorer, Lync and Windows 7.
- Excellent verbal and written communication skills.
- Fluent written / spoken English. One of the following additional languages welcome: German, French, Italian.
- Ability to work under pressure, to keep things simple, patience and creativity, conflict management skills.
- Demonstrate a high level of customer focus and empathy.
- Proven extensive experience of supporting an end user environment.
- Strong Teamwork and communication / information sharing.
- Attention to detail and proactive management.
- Strong situational analysis and decision making abilities.
- ITIL v3 foundation.
- Enjoys to provide remote support by phone.
We offer
Join our Development Center in Wroclaw and become a member of our open minded, progressive and professional team. In this role you will be working on projects for one of our world famous clients. You will have a chance to grow your technical and soft skills, and build a thorough expertise of the industry of our client. On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.