Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
In this role you will be responsible for providing day-to-day Production Support on a wide variety of incidents and requests to our business clients and technical stakeholders. Your solutions will directly benefit our internal users and external clients working on critical systems. We have high expectations from our Production Support team, and rely on them to act as owners of the Production environment.
Key deliverables within this role include:
- Managing communication with internal clients within the Business and other IT teams (e.g. Application Development, Technology Infrastructure Services).
- Own and manage incidents through to resolution including investigating complex problems involving multiple systems and involving other IT teams as required.
- Act as a leader during major incidents - helping to engage other teams as required and driving resolution of incidents having major impact to our business.
- Act as a key stakeholder within development projects to ensure quality within software delivery and onboarding of knowledge from Application Development teams.
- Performing out-of-hours work as required within a compensated and pre-allocated shift to provide support for application deployments and support of critical batch jobs / overseas businesses.
- Experience with Unix (e.g. handling files, searching logs, checking processes)
- Experience with SQL querying (Oracle / Microsoft SQL)
- Strong team player
- Good listening & spoken communication skills in English
- Good problem-solving skills
We own, support and act as the gatekeepers of the Production environment for applications used globally around the clock by thousands of users ranging from Relationship Managers and Credit Risk Managers to Traders and External Clients.
Our application platform is complex and built of a mixture of in-house developed and third party customized systems hosted on a variety of Operating Systems including Solaris, Linux, Windows, and Databases including Oracle, Microsoft SQL Server and Sybase. The applications we support deal with thousands of critical trading and sales transactions each day - from pricing complex Structured Products through to managing Limit Orders in fast moving markets.