Tableau Reporting Analyst

At Motorola Solutions, we create technologies our customers refer to as their lifeline.  Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.  Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.  Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

The Human Resources department in Poland is a part of the HR organization in Motorola Solutions.
We are responsible for enabling internal talent to grow and develop their skills to grow and develop the Company and support its strategy.
Our scope includes Talent Acquisition, Talent Development, Employee Experience, Rewards, Culture, Inclusion, and Diversity.

The Reporting Analyst will take guidance from the business analyst to build and maintain the reports. Some of the key attributes are: 

• Translate business requirements into reporting deliverables 

• Develop and maintenance of dashboard and report generation, develop performance metrics, and ad hoc reports

• Maintain a library of reports and create accurate documentation explaining report metrics, filters, dimensions, targets, formulas, etc.

• Participate in evaluating new technologies so as to ensure the advancement of technology architecture and data within the organization Business Intelligence needs

Essential Job Functions - Fundamental job responsibilities required of all incumbents but is not limited to:

• Strong visualization skills

• Be able to tell a story with reports demonstrating an ability to create actionable outcomes from the way information is displayed

• Strong understanding of the business and appropriate measures and KPI's

• Strong understanding of complex formulas like Level of Detail, Table Calculations, and Window functions

• Excellent statistics and numbers skills

• Good data management skills and multiple query language capabilities

• Understanding of how metrics drive behaviors and impact of understanding information based upon how it is presented

• At least Bachelor's Degree in Business Management, Mathematics, Statistics, or similar

• Proven experience with operational metric and KPI definition and implementation in Support/Service or Call Centre environment or significant experience in quality (2 + years)

• Experience with Business Intelligence Governance

• Knowledge of ITIL, experience with the implementation of ITIL best practices

• Ability to develop internal relationships and navigate through the organization to drive improvements

• Data-driven - ability to identify and use data to drive the right decisions

• Proven change management skills, with the ability to lead change

• Experience from Operations Support or Service Centre or call center

• Strong knowledge of Analytical/Reporting Tools (Tableau, Crystal Reports, BRIO, SQL, OBIEE)

• Excellent English (spoken and written)

Must exhibit required Motorola Solutions Behaviors (listed below but not limited to): 

• Ability to maintain a positive attitude in a high stress / fast-paced work environment

• Value-based decision making and intuitive thinking skills are desired attributes

• Exceptional interpersonal skills required

• Exhibit strong ownership and follow-through

• Strong determination in the face of challenges.  Demonstrates a high degree of drive and determination

• Must have strong organizational skills and the ability to handle multiple tasks