Capgemini Business Process Outsourcing is one of the biggest outsourcing center in Poland providing services in 28 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 2200 specialists in its offices located in Krakow and Katowice.
Currently, to our Business Process Outsourcing Center in Kraków we are looking for candidates for the position of:
Team Leader French or Flemish Speaker
Place of work: Cracow
Ref. no TL/Fr/Flem/KRK
Job Description:
- Supporting the Project Manger during the implementation phase
- Preparing DTP & PM for the processes
- Leading the delivery team
- Providing quality assurance for French speaking processes
- Coordinating the daily/ weekly and monthly reporting to FP
- Cooperation with the Quality Auditor with regards to process quality and improvements
- Cooperation with Command Center
- Involvement in process improvements
Candidate's profile:
- Fluent French or Flemish
- Communicative English
- Customer Service experience
- Very good working knowledge of Excel is a must
- Able to organize his work in compliance with the operational procedures and Quality System
- Ability to bring an answer quickly and efficiently
- Ability to organize information and build action plans to meet Customers (Partners and Clients) needs
- Ability to balance Client situation with company profitability
- At least 2 years of experience in Insurance activity and Protection Products, managing Claims and Complex Contracts / Finance background
- Experience in mapping and writing procedures
- Experience in managing people is a must
What do we offer to the candidates:
- Professional development in a dynamic, growing business
- Competitive salary with attractive benefit package
- Free private medical care
- Multisport card – unlimited access to over 2 660 sports facilities (fitness clubs, swimming pools, etc.) throughout the country
- Tickets to cinemas and theatres
- Additional life insurance
- Relocation package
- Participation in prestigious international projects
- Excellent working atmosphere
