Team Leader with German
Miejsce pracy: Katowice
Job description:
- Supervise and monitor a call center German speaking team, ensuring adherence to attendance and work policies.
- Regularly coach team members to meet weekly performance goals.
- Address performance issues, create improvement plans, and implement corrective actions as necessary.
- Ensure customer service meets contract KPIs and financial targets.
- Communicate expectations and updates clearly to the team.
- Handle escalated customer calls and provide expertise as needed.
- Conduct team meetings for effective communication and feedback.
- Stay updated with company procedures and attend manager training sessions.
Requirements:
- Associate's degree and 6+ months experience in a similar role.
- Proficient in German (C1) and English (B2).
- Must work from our Katowice office, following the German calendar.
- Strong motivation and skills to coach and develop team members.
- Excellent under pressure with strong follow-through skills.
- Strong written and verbal communication abilities.
- Leadership skills to mentor and guide a team.
- Technical knowledge is advantageous.
We offer:
- Comprehensive benefits package, including access to MyBenefit system, private healthcare (Luxmed), and life insurance.
- Access to e-learning platforms.
- Employee Assistance Program (psychological, managerial, legal, and financial counselling).
- Free language classes.
- Interesting events, contests, lotteries, and much more.
- Stable full-time employment based on an employment contract.
- Work in a modern office at Global Office Park, right in the heart of Katowice.