Aon Hewitt is the global leader in human resource consulting and outsourcing solutions. Our truly international team is made up of 29 000 employees working in more than 90 countries worldwide. We were one of the first human resources administration outsourcing centers in Poland and are one of the most experienced and well established employers in the market. We have 750 colleagues in our Krakow office, ranging from young graduates to the most experienced professionals in the field. We are proud of our drive to continuously improve our processes, customer service values and great atmosphere in our team.
Come and join one of the best teams in Poland!
Nr. Ref.: 08582
The Team Manager is accountable for overall service delivery and the management and development of colleagues in the team. The team follows procedures, processes transactions and provides administration support for the HR processes of our clients.
Key responsibilities to achieve Service Levels and Key Performance Indicators include management of team performance, workload management, issue resolution and resource planning. The team manager holds colleagues accountable for their own performance providing constructive feedback and direction by linking colleague and team goals to the company strategy.
The team manager is responsible for colleague engagement in the team and driving and promoting key initiatives including process improvement, customer service values, quality and innovation.
- Fluency in English Language – C1 Level is required (CEFR scale or equivalent).
- Fluency in Foreign Language: French, German, Spanish, Russian – C1 Level would be an asset (CEFR Scale or equivalent).
- University degree or Relevant Business Experience is required.
- Key Stakeholder and Client Management experience at a management level is required.
- Proven track record in delivering results to an external client base through the effective management of a team is required.
- Experience of engaging and motivating colleagues to create a satisfying work environment is required.
- Experience in project/implementation work would be an asset.
- Excellent written and verbal communication skills are required.
- High level of self-motivation and proactivity is required.
- A high orientation to quality, improvement and service delivery is required.
- Ability to work under pressure and meet tight deadlines is required.
- Strong problem solving and decisions making skills are required.
- Very good organizational and time management skills are required.
- Strong ethos and spotless record.
- A promising career path and individual development plan
- A large number of career opportunities in different business areas
- Cooperation with young, energetic and craving for knowledge colleagues just like you
- The opportunity to build strong and meaningful relationships with clients and influence their business
- The best medical cover on the market with free dental care
- Generous and competitive benefits package (multisport cards, insurance, vouchers – find out what else is waiting for you!)
- Offices in close proximity to Krakow’s city centre
- The chance to participate in social events and charity actions
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