Technical Account Manager Support Engineer

Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.

For our Client, dynamic global IT company, we are looking for: Technical Account Manager Support Engineer

Responsibilities:

• Support a limited number of major or named accounts as part of a premium service level;
• Engage with named account on problem and incident tickets;
• Support named accounts on escalated support issues or critical customer situations;
• Chair weekly, monthly and quarterly calls;
• Travel to annual and certain meetings at customers site;
• Provide experts systems design, recommendations and configurations;
• Perform in-depth diagnostic and troubleshooting using networking tools;
• Assist customer issues to verifying problems and document steps to replicate for Support, Engineering and Operations teams;
• Maintain ticket database, logging issues and customer interactions;
• Become a client’s cloud services expert through self-study, company training, and desire to excel and become an expert.

Requirements:

• Minimum 2 years of experience working as Support Engineer/Sr. Support Engineer supporting networking of web security products;
• Working knowledge of networking and security products and enterprise network infrastructure;
• Experience with operating systems such as Linux, Unix and FreeBSD;
• Network troubleshooting experience;
• Knowledge of protocols such as HTTP, SMTP, FTP, DNS;
• Working knowledge of Apache and IIS Web Server administration;
• Fluent English.

Our client offers:

• Competitive salary;
• Benefits package (life insurance, private medical care, Multisport card);
• Access to the latest technology;
• Relocation package;
• Working in international environment.