Technical Customer Support with English
Poznań
Technical Customer Support with English
Poznań
Nr Ref.: 1075869
Poznań
Nr Ref.: 1075869
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
If you’re available from July IT graduate with fluent English and you want to start your career in global IT company providing services for the financial sector – don’t hesitate to send your CV!
Your new role
You will be tasked with supporting all incoming/outgoing customer interactions, identifying and escalating customer interactions where appropriate. Scheduling and managing security scans, conducting failed scan analysis by reviewing executive and technical reports and ensuring the relevant software packages are kept up-to-date are also part of this role.
Because of the fact that this role demands supporting American clients, working hours are between 2pm and 3 am Polish time (two shifts).
What you'll need to succeed
Excellent command of spoken and written English, IT background, customer service experience and excellent communication skills are necessary. Security and/or Microsoft certificates are a distinct advantage.
What you'll get in return
You will have a great opportunity to work in a team of professionals committed to provide highest quality and develop your skills within a structures of an international company.
Salary: up to 6800 PLN gross per month (+ additional yearly bonus).
Due to unusual working hours, our Client provides free taxi ride from/to the work.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential talk about your career.
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