Manpower to światowy lider w dziedzinie HR o ponad 60-cio letniej tradycji. Nasza firma jest obecna w 82 krajach, na terenie Polski mamy 50 oddziałów. Współpracujemy z 400 000 klientów rocznie,w tym małymi i średnimi przedsiębiorstwami ze wszystkich sektorów, a także największymi światowymi korporacjami. Nasze usługi obejmują pracę tymczasową, rekrutację pracowników stałych, zatrudnienie zewnętrzne oraz doradztwo personalne. Obecnie dla jednego z naszych Klientów poszukujemy Kandydatów na stanowisko:
Technical Helpdesk Senior Associate with Dutch and English
Praca Stała
Miejsce pracy: Kraków
Nr Ref.: HD-DUTCH/003/SCK
Zadania:
- To provide 1st line technical support; answering support queries via phone, email, web and Chat.
- Support must be provided in Dutch and English
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- To take ownership of user problems while following procedure and be proactive when support the client even in a crisis situation
- Support users in the use of Computer equipment by providing necessary training and advice
- To allocate more complex calls to the relevant 2nd level Support members
- Relevant experience would be an advantage but is not a must as we will provide training
- Fluent in Dutch
- Good English
- Must be willing to work with a team
- Strong problem solving abilities and assertiveness
- Ability to work weekends per scheduled rotation, if applicable
- Ability to work outside of scheduled shift , if applicable, for training or emergency staffing issues
- Advanced knowledge of Microsoft Operating systems and product line would be an advantage
- Experience with remote control software and protocol would be an advantage
- Hands on PC, printer, and other hardware experience strongly preferred; mobile devices,
- terminals, routers, etc.
- Strong understanding of desktop applications would be an advantage
- Basic networking experience with Novell and NT administration would be an advantage a Microsoft, Novell, WAN certifications a plus would be an advantage
- Full time, permanent contract
- Package of benefits, including lunch vouchers
- Professional training plan
- Work in an international environment for multinational corporation
- Very convenient location of work ( Opolska Street, Vinci building)
- Working on shifts, Monday - Friday
