CPL Integrated Services in cooperation with our Client, significant player on technology market is calling to all who are interested in technology and wish to make another step in their career.
Product Support Specialist (CRM/ERP) with German
About the Company
Our Client is fundamentally changing the way information is published and consumed in the enterprise, helping 70,000 customers in 194 countries improve operations, drive growth, and quickly adapt to changes in business demands. Our Client offers deep industry-specific applications and suites, engineered for speed, and with an innovative user experience design that is simple, transparent, and elegant.
Basic Purpose
Provides application and technical support to customers, answering complex questions on function and usage of product. Support includes functional analysis, program analysis, testing and debugging to resolve customer reported issues. Possesses working knowledge of assigned product and basic knowledge of operating environments. Operates under general supervision. Typically reports to the Manager, Support Operations. Requires 1 to 5 years of relevant product experience.
Essential Duties and Responsibilities
- Resolves clients' questions or problems over the telephone or Internet focusing on product functionality, operating environments and system configuration/setup.
- Serves as primary support liaison between company and customer and documents incidents in required tracking systems.
- Involved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools such as WebEx or Netmeeting.
- Able to handle high volume of issues and some challenging issues independently but is responsible for appropriate referral to other support analysts.
- Continues to develop application knowledge in specific product suite and operating environment and technologies.
- Responsible for being the liaison with Development and other depts., i.e. PSO, Finance, etc., to insure proper handling of customer issues.
- Participates in special projects and takes on special assignments and/or teaches other Analysts installation procedures, features of products, etc.
Education, Knowledge and Skills
- Bachelor’s degree in business or computer science or has experience in functional area i.e. Accounting, Human Resources, Purchasing or Customer Service experience.
- Prior experience in related industry or software/technical support
- Possesses working knowledge of assigned product and basic knowledge of operating environments.
- Possesses full understanding of industry practices as well as Global Support Procedures.
- Solid PC skills with knowledge of various software applications used for testing, troubleshooting, call logging, etc.
- Command of the English and German language to be able to provide oral and written communication that effectively articulates complex ideas.
List of benefits
- Medical Health-Care package.
- Sport Card or Cafeteria Benefits.
- Language classes within working hours.
- Flexible working hours.
- Life insurance.
- 10 days of sick-leave paid 100%.
- Free food or drinks.
- Special events and workshops in the office - coffee testing or diet, work-life balance, outfit workshops.
- Relax room & equipment in the office.
Job location: Wroclaw
Job type: permanent, full time
Are you an ideal candidate for this position? – Don’t hesitate to press the “Apply” button and send us your CV!
We kindly inform you we will contact only chosen candidates.
Please include the following statement in your application: "I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)"
