Stanley Black & Decker is the largest tool manufacturer in the world (Fortune 500). Our industrial tool businesses build the tools that build your world. Our brands: Stanley, Black&Decker, DeWalt, Porter-Cable, Mac Tools, Facom, Usag, Bostitch.
Our website: http://kariera.sbdinc.pl/
For our Warsaw office, we're currently looking for:
Technical Service Support Specialist
Miejsce pracy: Warszawa
Responsibilities:
- Technical Customer Consulting (Dealer, Industry and Consumer)
- Handling of Repairs and Quality-Claims
- Handling of incoming phone calls
- Taking care of Service Agents and Private Label Partners
- Handling and Entering Customer Orders
- Monitoring and Regulating Delivery Dates
- Handling and Entering Credit Notes, Warranty and Return Orders
- Communication with Customers in relation to warranty claims and orders
- Handling Warranty Claims in relation to Customer Service
- Rework of Service and Delivery Data
- Sales Manager Support
- Preparation of Reports
- Execution of System Checks (Tool Commerce, 2helpU, Salesforce.com etc,)
Requirements:
- Familiar in dealing with difficult Customers and Situations
- Good Communication in Polish and English
- Czech language or other CE language will be an advantage
- Solution oriented
- Familiar in working as a team member
- Self-reliant and ready to take challenges
- Values quality oriented solutions und standardized processes
- Self-Motivated and willingness to take over responsibilities
- Good Knowledge in SAP Transactions
- Good Knowledge in Microsoft Office Applications
- Good technical knowledge
- Commercial or technical education
- At least 2 years of experience with a service center (international Environment beneficial)
We offer:
- Labor law contract
- Work in an international company giving a good opportunity to develop professional and foreign language skills
- Ambitious and motivating challenges
- Flexible working hours
- Development opportunities
- Co-funding of additional benefits (medical care, Multibenefit or Edenred cards)