Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. We use our experience and the power of ICT to shape the future of the global society together with our customers.
Fujitsu provides newest technologies and products for informatics and communication to clients in more than 100 countries. Using our many years of experience and innovation potential, we are committed to digital co-creation together with our customers. Fujitsu provides unique digital services that are designed to leverage connectivity and data-driven intelligence in order to empower people by delivering a truly human-centric value.
We are looking for
Miejsce pracy: Łódź
Responsibilities
- Diagnose of customer incidents and problems in complex environments forwarded from local support teams and partners in Server (Primergy) and/or Storage (Eternus) configuration including Network components, Security and Software (e.g. Operating System, Driver)
- Usage of efficient diagnose process steps as appropriate to provide professional support in timely manner
- Resolution via spare part recommendation or SW fixes/workarounds or repair measures as available from development or vendors to meet Service Level Agreements (SLA) towards customers and countries
- Technical escalation to back level support with provision of appropriate diagnose material from customers
- Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction
- Communication interface to engineers /partners, provide technical documentation and information materials
- Contribute to knowledge sharing in the support team, provide professional incident/problem documentation and feed knowledge base to enlarge known error information
Requirements
- English & German language skills both written and spoken (B2 level or higher)
- Technical experience in service and support (at least 1 year)
- Knowledge of Intel/AMD based architecture
- Knowledge of common technologies and specifications e.g. Networking, NAS technology, LTO etc.
- Knowledge of MS Operating Systems in detail
- Knowledge of Linux and DOS is a plus
- Work in international virtual teams and departments, professional customer contact
- Ability to work autonomous and under pressure from customer/countries side
- Customer and service oriented thinking, putting customer first
- Professional communication and presentation skills
- Self-motivated to continuously improve knowledge and keep skills up to date
We are offering:
- MyBenefit platform
- Private medical healthcare
- Sport cards
- Lunch benefits and discounts
- Group insurance
- Glasses refund
- Awards
- Holiday allowance „Wczasy pod gruszą”
- Virtual Trainers Team
- SABA – free of any charge learning platform with e-learning, e-books, courses, and educational materials
- Introduce a friend
- 2 happy hours per month
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.
- Diagnose of customer incidents and problems in complex environments forwarded from local support teams and partners in Server (Primergy) and/or Storage (Eternus) configuration including Network components, Security and Software (e.g. Operating System, Driver)
- Usage of efficient diagnose process steps as appropriate to provide professional support in timely manner
- Resolution via spare part recommendation or SW fixes/workarounds or repair measures as available from development or vendors to meet Service Level Agreements (SLA) towards customers and countries
- Technical escalation to back level support with provision of appropriate diagnose material from customers
- Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction
- Communication interface to engineers /partners, provide technical documentation and information materials
- Contribute to knowledge sharing in the support team, provide professional incident/problem documentation and feed knowledge base to enlarge known error information
- English & German language skills both written and spoken (B2 level or higher)
- Technical experience in service and support (at least 1 year)
- Knowledge of Intel/AMD based architecture
- Knowledge of common technologies and specifications e.g. Networking, NAS technology, LTO etc.
- Knowledge of MS Operating Systems in detail
- Knowledge of Linux and DOS is a plus
- Work in international virtual teams and departments, professional customer contact
- Ability to work autonomous and under pressure from customer/countries side
- Customer and service oriented thinking, putting customer first
- Professional communication and presentation skills
- Self-motivated to continuously improve knowledge and keep skills up to date
We are offering:
- MyBenefit platform
- Private medical healthcare
- Sport cards
- Lunch benefits and discounts
- Group insurance
- Glasses refund
- Awards
- Holiday allowance „Wczasy pod gruszą”
- Virtual Trainers Team
- SABA – free of any charge learning platform with e-learning, e-books, courses, and educational materials
- Introduce a friend
- 2 happy hours per month
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.