Technical Support and Logistics Junior Specialist with German

Offer:

• Contract of employment for an indefinite period
• Private medical care
• Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
• Additional life insurance
• Working with great people and in legendary atmosphere
• Employee volunteering opportunities and interesting CSR projects
• Internal celebration initiatives
• Development in expert or leader competencies
• Broad training offer with possible co-funding
• Access to MIT Sloan Management Review Polska knowledge base
• Introduction plan for new employees and Buddy Initiative
• A wide range of instructor-led and e-learning trainings
• Co-financing for post-graduate studies and courses
• Internal development events: conferences, meetings, communities
• Education First platform for learning English online
• Bonuses, including those for new employees recommendation

Requirements:

• Openness to an international career
• Speak English fluent (B2) and German (C1)
• Willingness to work with clients
• Interest in the field of technology

Main activities:

• Handle technical product queries from customers
• Answer technical support questions about solar systems installation and maintenance
• Handle customers’ complaints, assigning them a partner, managing interactions
• Generate basic reports on several performance factors for evaluation purpose
• Prepare troubleshooting presentations
• Actively participating in the troubleshooting meetings