Technical Support & Implementation Engineer
Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
Technical Support & Implementation Engineer
Miejsce pracy: Warsaw
Nr Ref.: VR-28031
Responsibilites
- Providing third level technical product support, including analyzing, diagnosing and solving the problems with the client's travel products
- Being the contact point for Service Management Center to assess the problems, escalate to the development and/or network teams and follow-up them accordingly
- Providing technical training and expertise for Service Management Center to deploy client's products efficiently
- Contributing to suggestions for product's technical and functional evolution and improving the existing processes and technical documentation; providing regular reporting
- Establishing and managing the product implementation schedule
- Determining, informing and documenting adaptations to products implementation
- Performing the necessary tests on the implemented product before it is delivered to the customer
- Supporting project activities during the implementation
Requirements
- Very good knowledge of English
- Experience in third line service support
- Setup of new software products
- University degree in Computer Science or related field., or equivalent work experience
- Good understanding of Windows troubleshooting, support and set up
- Network basics (TCP/IP, VPN, Firewall, proxy, routing,..)
- Terminal server, Citrix basics, IT Security principles
- Knowledge of the travel industry will be a plus
- ActiveDirectory knowledge is a plus
- Second line service support is plus
We offer
We are seeking candidates for the position of Technical Support and Implementation Engineer for our client (worldwide leader providing software for the service and online booking in travel industry) to provide 3rd level technical support and training for Travel Commercial Organizations, airlines and providers to ensure successful deployment and usage of Clients products. As part of implementation efforts, key responsibility is to ensure an efficient and cost effective implementation for Client's products, by following the implementation guides provided by the Delivery Product Manager responsible for the product.
