Concentrix Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through Strategy +Talent + Technology. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; energy and public-sector
For our client who is a leading financial technology company, operating across 34 markets on three continents that empowers business owners by enabling them to accept card payments in-store, in-app and online, in a simple, secure and cost-effective way, we are looking for a natural, detail-oriented problem-solver that speaks French and English.
START ON 22nd of August!
You can work in remote, but if you would like to move to Szczecin and to work from our office, we will be offering you the relocation package, isn't that great? :)
You're perfect for the role if you:
- love to help customers
- are curious, solution-oriented and enjoy learning
- You like being part of a team, but are also able to work independently
- ability to speak French on C1 level and English B2
- Good to have: at least one year of customer support experience
Your daily tasks will be as follows:
- to align the best offer to the potential merchant – USP (card reader, POS, Virtual Terminal, e-commerce solution)
- to assist the registration of the merchant
- to explain the offer in full and support the caller in signing in/ordering device (you do not sell directly, you are the point of consultation)
- to monitor the status of order placed
- to deal with connectivity issues and other technical related issued that the device might encouter
- In this team we work 5 days per week, Monday till Sunday, on shifts 09:00-20:00.
We are offering:
- job contract
- training and development programs
- medical services
- private medical care (Luxmed)
- group insurance program, sports and leisure program (Multisport)
- a very dynamic and international work environment with plenty of career opportunities
- social activities, events and celebrations
- multinational environment